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System Medical Director of Patient Experience in New Orleans, LA - New Orleans, LA, USA

Job Description

The Medical Director of Patient Experience participates as a key member of the organizations Leadership Team to develop and maintain strategic planning associated with patient experience. This role advises the Chief Medical Officer in organizational development of and maintenance of integrated experience initiatives and operational alignment. The System Medical Director promotes and fosters an atmosphere of compassion, teamwork, excellence, and patients first across all areas and disciplines within the organization. This physician overseas all coaching, education, and training of physicians and advanced practice providers and their support teams, as it relates to improving the patient experience, and partners with physician leaders and senior leaders for effective tactic execution.

This job is responsible for the medical direction of the strategic vision, long-term planning, and overall accountability for the Patient Experience and Patient & Provider Advocacy Departments across Ochsner Health System in dyad partnership with the Vice President of Patient Experience and Service Excellence. Physician leader supports all activities related to the operations of these departments, provides medical direction to teams in support of Ochsner's strategic initiatives, and delivers tactical initiatives specific to Experience and Advocacy. Meets regularly with key internal customers across the organizations to address issues and concerns in a timely manner and provides coaching and support to drive key initiatives. Assumes responsibility for medical focus of strategic planning and the development of system goals and objectives for Patient Experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the companys discretion.


  • Required - Clinical Medical Degree or equivalent (MD, DO, DPM, OD, PhD)
  • Preferred - Masters degree in Healthcare, Business Administration or related field

Work Experience

  • Required - 10 years clinical experience
  • Preferred - Prior physician leadership experience

Knowledge Skills and Abilities (KSAs)

  • Must have computer skills and dexterity required for data entry and retrieval of information.
  • Effective verbal and written communication skills and the ability to present information clearly and professionally.
  • Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
  • Advanced knowledge of performance improvement principles and methodology.
  • Strong conflict resolution skills with the ability to demonstrate good judgement.
  • Strong organizational skills, self-directed with the ability to set priorities and perform duties calmly and efficiently under pressure.
  • Demonstrates strong interpersonal and leadership skills, leading through influence. Must be able to deliver honest feedback in a direct and compassionate fashion.

Job Duties

  • Ensures quality of care and patient experience measured by division performance reviews, accreditation and regulatory compliance, and patient experience scores.
  • Oversees medical research, education, and training to support cutting edge patient care and services
  • Works with VP of Patient Experience to develop and achieve long-term strategic business plans through effective relationship building, communication
  • Oversees the physical and technological infrastructure and develops provider organizational structures, programs, and processes.
  • Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
  • Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Contact Email:
Employer: Ochsner Clinic Foundation
Location: New Orleans, LA, USA
Position Type: Physician (MD, DO, Resident)
Employment Type: Permanent
Specialty: Hospital Administration
Salary Range: